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General - Frequently Asked Questions

Call or email us and we will contact you and organise a time to attend and quote.

Once we have attended our office will send your quote usually within 24 hours.

If you wish to proceed - lead time to install  is usually 3-5 weeks

First, put the garage door opener onto manual and see if it can be lifted by hand.

Check to see if there are any visible issues.

Call our direct line on (03) 9812 3062 - the office staff will endeavour to talk you through some trouble shooting to see if we can get your door working - If not we will organise a time for one of our technicians to attend and fix the problem.

  • Have it serviced every 2-3 years or at the first sign of any complications.
  • Sectional door/panel lift you should check the cables for any signs of fraying or wear, check hinges are tight.
  • Roller doors  - keep door tracks clean wiping out with a clean rag.
  • Tilt doors check for wear on all moving parts. Check springs for over stretching.

If more than a service call we offer an obligation free quote and will not charge our service fee.

First, put the garage door opener onto manual and see if it can be lifted by hand.

Check to see if there are any visible issues.

If unsure please call a professional to inspect as garage doors can be dangerous.

Every 2-3 years or at the first sign of problems.

Garage doors are large, heavy, and complex systems that require careful handling and expertise to maintain and repair. Attempting to repair a garage door without proper knowledge and tools can lead to severe consequences, both in terms of safety and further damage.

Common issues include broken springs, misaligned tracks, faulty openers, and worn-out rollers.

Auto reversing - sometimes your door will close and re-open - this indicates a service is due.

It's recommended to service your garage door at least every 2-3 years or at the first sign of problems. If you're experiencing any issues, give us a call, and we can discuss what's happening and determine whether you need a service.

Failing to maintain your garage door can lead to significant problems, including damaging or shortening the lifespan of your garage door motor. Regular maintenance helps ensure your door operates smoothly and efficiently, preventing costly repairs and extending the life of your motor.

Doors take 2-3 weeks to be manufactured, the install will take between 2-4 hours depending on the complexity of your install.

Usually we can work around this and fit a head panel to accommodate the door.

In most instances yes - but sometimes it is just not possible.

Yes we can fit a taper to the bottom of the door to allow for a fall in the ground.

If the ground has a bump in the middle there is not a lot we can do.

All garage doors are custom made to fit so there is no strange size.

Belt drive openers are better, they are very quiet and cleaner.

We accept credit card, bank transfer and cash. All credit card payments attract a 1.5% fee.
Payment is due on completion of the work.