Customer Service

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Your Details

You can view and change your contact details at any time. Modify your details on the account details page.

Change your password

We recommend that you change your password occasionally to maximise your security. Go to the change password page to modify your password.

Purchases, Delivery and Returns

Your shopping cart

Your shopping cart contains any items you have ordered but not yet paid for at the checkout. Go to the view order page to see your shopping cart contents.

Your order status

Are you wondering about your order? You can view the status of previous orders you have placed with us. Go to the view order page to see your shopping cart contents.


Did you receive something that is not quite right? Read our returns policy.

Privacy and Security Security

Your security is extremely important to us. Read the security information here to learn how we protect our customers’ details.

Eastern Garage Doors Privacy Policy

Find out what information we gather and how we use it. Read our privacy policy.



Read the tax information to learn more about taxes charged on

Frequently Asked Questions

Yes we do, we also install new garage doors from Taurean, Steel-line, Gliderol and B&D.

  • Have it serviced every 2-3 years or at the first sign of any complications.
  • Sectional door/panel lift you should check the cables for any signs of fraying or wear, check hinges are tight.
  • Roller doors  - keep door tracks clean wiping out with a clean rag.
  • Tilt doors check for wear on all moving parts. Check springs for over stretching.

If more than a service call we offer an obligation free quote and will not charge our service fee.

First, put the garage door opener onto manual and see if it can be lifted by hand.

Check to see if there are any visible issues.

If unsure please call a professional to inspect as garage doors can be dangerous.

Every 2-3 years or at the first sign of problems.

Garage doors are very large and dangerous, if you do not know what you are doing you can cause further damage to the door/opener or injure yourself.

Call or email us and we will contact you and organise a time to attend and quote.

Doors take 2-3 weeks to be manufactured, the install will take between 2-4 hours depending on the complexity of your install.

Usually we can work around this and fit a head panel to accommodate the door.

In most instances yes - but sometimes it is just not possible.

Yes we can fit a taper to the bottom of the door to allow for a fall in the ground.

If the ground has a bump in the middle there is not a lot we can do.

All garage doors are custom made to fit so there is no strange size.

Belt drive openers are better, they are very quiet and cleaner.