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The manual release mechanism enables the door to be manually operated during power outages or in an emergency.
The RED manual release cord is preassembled to the opener. When the opener is installed, the handle should be no higher than 1.8 metres from the floor. The cord may need to be extended.
Safety Precautions
To prevent possible SERIOUS INJURY or DEATH from a falling garage door:
- Disable ALL locks and remove any ropes before operating the manual release.
- If possible, use the manual release to disengage the door ONLY when the garage door is CLOSED. Weak or broken springs or unbalanced doors could cause an open door to fall rapidly and/or unexpectedly.
- NEVER use the manual release unless the garage doorway is clear of persons and obstructions.
To Operate the Manual Release
- Make sure the door is closed.
- Disengage the automatic door lock.
- DISENGAGE. Pull the manual release cord. The door should then be able to be opened manually.
- Return the door to the closed position.
- RE-ENGAGE. Pull the manual release cord a second time to reconnect the door to the door opener.
Compatible Models
CG3800, MJ3800 & MJ3800R
Need Assistance?
If you encounter issues with the manual release mechanism or your garage door system, contact your local experts for support:
- Australia: Visit gomerlin.com.au or call 1800 638 234.
- New Zealand: Visit gomerlin.co.nz or call 0800 653 667.
Stay safe and always prioritize proper handling when operating your roller garage door manually.
Why Choose Eastern Garage Doors
Discover the ultimate destination for all your garage door needs! Whether it's motors, garage doors, lights, or remotes, we've got you covered. Explore our premium range of garage door products, benefit from our repair services, and trust us for expert installations!
Extensive Product Range
With a diverse selection of garage doors, including sectional, roller, and custom designs, Eastern Garage Doors offers a solution to suit every style and budget.
Professional Installation
Our team of experienced technicians ensures seamless and efficient installation, guaranteeing that your garage door operates flawlessly and enhances your property's curb appeal.
Prompt Repairs and Maintenance
Eastern Garage Doors offers timely and reliable repair services, keeping your garage door in optimal condition and minimising downtime.
Excellent Customer Service
Our commitment to customer satisfaction is unparalleled, just check out our Google Reviews and our friendly support team is always ready to assist you with any inquiries or concerns, making your experience with Eastern Garage Doors a pleasant one.
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Why Regular Garage Door Maintenance Matters
Regular maintenance is key to ensuring that your garage door operates smoothly and safely. Our expert technicians recommend scheduling routine maintenance appointments to address any potential issues before they escalate into costly repairs.
The Importance of Lubrication in Garage Door Maintenance
One of the critical aspects of garage door maintenance is proper lubrication. Our technicians use high-quality lubricants to keep all moving parts of your garage door system well-lubricated, reducing friction and wear and tear.
Preventing Costly Repairs: The Value of Routine Garage Door Maintenance
By investing in routine garage door maintenance, you can prevent costly repairs down the road. Our comprehensive maintenance services include thorough inspections to identify any potential issues early on, saving you time, money, and inconvenience.
Contact Us Today
Don’t wait until your garage door encounters a major issue. Schedule a maintenance appointment with Eastern Garage Doors today and let us take care of your garage door maintenance needs. With our expert services, you can enjoy peace of mind knowing that your garage door is in good hands.
Customer Reviews
Our garage door had come off the guides and was impossible to open. Eastern Garage Doors responded to my online request promptly and arranged a technician to attend. The technician, Darren, was terrific. Courtesy call ahead of attending; arrived punctually; expertly rectified the problem with the guides. Will use again for future servicing. Highly recommend,
Very happy with the service provided by Eastern Garage doors. They installed a new garage door opener for me. I had a positive experience from getting a quote until finishing the installation.
Steve arrived on time and did a fantastic job. He is an expert. He clearly explained everything. I would always go back to Eastern Garage doors for help. Would highly recommended them to everyone.
Extremely happy with Eastern Garage Doors. Everyone we dealt with have been very professional from our initial onsite quote, office staff and finally Cameron & Tom who installed our garage door.
We were kept up to date throughout the whole process and we strongly recommend their services to anyone wanting a professional job.
Great service from the Team at Eastern Garage Doors. They were all very courteous, efficient,prompt and with good advice re our garage roller door problem..
It was a hassle free experience to have a new door supplied and installed at a competitive price.
A pleasure dealing with this business which I can highly recommend.
The staff in Eastern Garage Doors are fantastic with excellent communication. My first call was answered by Carolyn, she was friendly and super helpful. She made the booking then texted me to confirm the time.
Steve came on the time, he is efficient, truly professional and expert. My garage was fixed quickly. I will definitely recommend this company to my family and friends.
Wow so impressed with Eastern Garage Doors! After having another company out previously that were no help I’d say look no further than these guys! From my first call to Carolyn it was fantastic. Great follow up to confirm they could do the job and Steve the Tradesman was FANTASTIC! He arrived on time and explained what needed to be done. Couldn’t recommend Steve highly enough. The whole process was very professional thank you!
I had an issue with my manually operated rear garage roller door coming out of it's guides and couldn't get it back in. I rang one highly rated garage door company in Bayswater twice but got zero replies back. I then rang Eastern Garage Doors who quoted me a fixed call out fee of $160 to fix the door issue and also a price to install a motor for that same door. Steve came out two days later, on time and he was brilliant. Retensioning the roller door so that it would go back into it's guides was a major effort and Steve's expertise was on full display. There was no way I could have done that. The installation of the motor was relatively simple. Great service, great price, great company... a rarity these days. I could not recommend Eastern Garage Doors highly enough and will definitely use them again if a problem arises.
100% satisfied
An old B&D 4 was dying by degrees and I got an excellent quote to supply and install a MERLIN unit from EGC.
Great price all up included, actually not a lot more than some selling just the hardware on eBay
Fantastic communications with Danielle and Georgie getting it all scheduled and installed. SO easy to deal with and so on the ball.
Darren came punctually and got it all installed.
He troubleshot the old one quickly just to see, but it was beyond all help. We both had a laugh about 30 years we got from it though.
He cleaned up spotlessly crushing the boxes neatly into our recycling bin.
Showed us how it worked, demonstrated the finer points.
Took the old one away to garage door opener graveyard.
Company vehicle spotless, Darren well presented, groomed and a safe careful worker.
Recommend 100%
Great work by Eastern Garage Doors! Tom & Dillon were professional in their work and carried out the torsional spring replacement and general maintenance in a methodical manner. Appreciate the attention to detail. The girls at the reception and accounts were great too! Would not hesitate to recommend their services.
General - Frequently Asked Questions
How do I arrange a measure and quote for my home or business?
Call or email us and we will contact you and organise a time to attend and quote.
Once we have attended our office will send your quote usually within 24 hours.
If you wish to proceed - lead time to install is usually 3-5 weeks
My garage door won’t open. What should I do?
First, put the garage door opener onto manual and see if it can be lifted by hand.
Check to see if there are any visible issues.
Call our direct line on (03) 9812 3062 - the office staff will endeavour to talk you through some trouble shooting to see if we can get your door working - If not we will organise a time for one of our technicians to attend and fix the problem.
How many years is it expected for a garage door motor to last?
7-15 years approximately.
How can I make my garage door last longer?
- Have it serviced every 2-3 years or at the first sign of any complications.
- Sectional door/panel lift you should check the cables for any signs of fraying or wear, check hinges are tight.
- Roller doors - keep door tracks clean wiping out with a clean rag.
- Tilt doors check for wear on all moving parts. Check springs for over stretching.
Do I need to pay if you can not fix my garage door?
If more than a service call we offer an obligation free quote and will not charge our service fee.
My garage door won’t open. What should I do?
First, put the garage door opener onto manual and see if it can be lifted by hand.
Check to see if there are any visible issues.
If unsure please call a professional to inspect as garage doors can be dangerous.
Should I have my garage door serviced? If so, how often?
Every 2-3 years or at the first sign of problems.
Why should I use a professional to install or repair my garage door?
Garage doors are large, heavy, and complex systems that require careful handling and expertise to maintain and repair. Attempting to repair a garage door without proper knowledge and tools can lead to severe consequences, both in terms of safety and further damage.
What are common garage door problems?
Common issues include broken springs, misaligned tracks, faulty openers, and worn-out rollers.
Auto reversing - sometimes your door will close and re-open - this indicates a service is due.
Should I have my garage door serviced? If so, how often?
It's recommended to service your garage door at least every 2-3 years or at the first sign of problems. If you're experiencing any issues, give us a call, and we can discuss what's happening and determine whether you need a service.
Failing to maintain your garage door can lead to significant problems, including damaging or shortening the lifespan of your garage door motor. Regular maintenance helps ensure your door operates smoothly and efficiently, preventing costly repairs and extending the life of your motor.
How long does it take to get a garage door installed at my home?
Doors take 2-3 weeks to be manufactured, the install will take between 2-4 hours depending on the complexity of your install.
Can I have a garage door installed if I have a garage with minimal roof space?
Usually we can work around this and fit a head panel to accommodate the door.
In most instances yes - but sometimes it is just not possible.
Do you have options for garage doors that are a strange size or not on a parallel ground?
Yes we can fit a taper to the bottom of the door to allow for a fall in the ground.
If the ground has a bump in the middle there is not a lot we can do.
All garage doors are custom made to fit so there is no strange size.
What are better chain or belt garage door openers?
Belt drive openers are better, they are very quiet and cleaner.
What payment method is best to have prepared for on-site installations or repairs?
We accept credit card, bank transfer and cash. All credit card payments attract a 1.5% fee.
Payment is due on completion of the work.
Contact Us
Want to learn more about our products or services, we’ll be more than happy to assist, please fill in the below contact form or call us on (03) 9812 3062.
